Frequently asked questions

Yes. Send a list of items, requirements or project parameters — we select the best options and propose equivalents if needed.

Yes. The catalogue is part of the range. Switchboard equipment, cable products, automation, industrial components and consumables are sourced to specification on request.

We propose technically comparable alternatives and help you choose by lead time, budget and characteristics.

In product cards — UAH, USD or EUR, depending on the item and the supply terms. In a quotation the currency is stated for every item.

Yes. Send an enquiry through the contact form or by email — we prepare a quotation for your task with prices, availability and lead times.

We usually reply the same day. For complex requests with selection to a technical brief — once the details and priorities are clarified.

Yes, we support both one-off and regular purchases for businesses, contractors and sites. Regular customers get a supply contract with a schedule.

There is no fixed threshold: the price depends on volume and regularity.

Yes: an invoice and a delivery note for sole proprietors and legal entities, manufacturers’ warranty cards, certificates of conformity on request.

Yes, to your warehouse or site in any city in Ukraine. Large consignments go as freight.

Through the basket, by telephone or with an enquiry listing the items — then a manager places the order for you. We confirm within a working day.

No. A telephone number or email is enough — for confirmation and the tracking number.

Usually 3–7 working days to dispatch. Your manager confirms the exact date at confirmation.

Yes, cable, wire, most strips and profiles are cut to the length you need; the product card shows the price per metre. A cut length of proper quality cannot be returned.

From 3 000 ₴ to a Nova Poshta or Ukrposhta branch — free. Smaller orders — at the carrier’s tariff, roughly 70–120 ₴. Courier and bulky items — charged separately.

Items in stock — within 1–2 working days of confirmation. The tracking number is sent on the day of dispatch.

Yes, from the warehouse in Kyiv by arrangement. Address and hours are on the “Contacts” page.

In factory packaging with extra protection, to a branch or by courier only. If the parcel is damaged, draw up a report with the carrier’s employee — we send a replacement.

Card online, cash on delivery or an invoice for sole proprietors and legal entities. We never see your card details.

We charge no fee. The carrier charges its own tariff of about 2 % of the amount plus a fixed fee (Nova Poshta). Card payment online carries no fee.

Yes, within 14 days of receipt, provided the item has not been used and the packaging and full set are intact. The refund is made within 7 days of the goods arriving at the warehouse.

Standard — 12 months, 24–36 for some brands. Warranty terms depend on the category and the manufacturer; the exact term is in the product card.

Send the order number, a description and photos or video — much can be resolved remotely. If an inspection is needed, send the item to us: within 14 days we repair, replace or refund.

Mechanical damage, moisture inside a product without the required IP rating, wrong voltage, an overloaded power supply, self-repair.

For 2.5 mm² copper cable in residential wiring — a 16 A breaker, curve C. For 1.5 mm² — 10 A, for 4 mm² — 25 A, for 6 mm² — 32 A. For sockets in damp areas add a 30 mA RCD.

Add up the power of what has to run, add a 25 % margin and check the starting current of the fridge and pumps. Capacity: power × hours ÷ 0.9 ÷ depth of discharge (0.9 for LiFePO4, 0.5 for gel). The backup-power calculator on the Energy page does the sum.

Typically: warehouse 75–200 lx, production 200–500 lx depending on the precision of the work, office 300–500 lx. Check the exact value for your class of visual work against the current edition of DBN V.2.5-28 (the Ukrainian lighting standard).

Watts per metre × length + 20 % margin. 5 m at 9.6 W/m = 48 W, 58 W with the margin — take a 60 W supply at the same voltage as the strip.

4000 K — offices, sales floors, kitchens, bathrooms. 5000–6500 K — workshops, warehouses, garages, inspection areas. 2700–3000 K — living rooms, hotels, restaurants. Do not mix temperatures within one area.

Bathroom above the basin and near the shower — IP44 or higher. Façades, gardens, damp and dusty workshops and warehouses — IP65. In-ground luminaires and water features — IP67–IP68.